
Benefits Administrator
5 days ago
Are you passionate about streamlining benefits administration and ensuring seamless employee experiences?
Job DescriptionWe're seeking a highly organized and detail-oriented individual to join our team as a Benefits Administrator. In this role, you will be responsible for managing end-to-end benefits operations, including vendor and employee communications, system operations, financial operations, compliance and reporting, and issue resolution.
You will work closely with internal stakeholders and external vendors to ensure accurate reflection of payroll elements linked to benefits compensation, process and record benefit enrollments, life events, and terminations in HRMS and related systems, and validate and process vendor invoices.
Your primary goal will be to ensure compliance with US (ACA, COBRA, ERISA, HIPAA) and Canadian provincial benefits requirements, while providing excellent customer service to employees and vendors alike.
Benefits Administration
- Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
- Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Ensure accurate reflection of payroll elements linked to benefits compensation.
Vendor & Employee Communications
- Act as primary liaison with external benefits vendors.
- Manage vendor requests, escalations, and troubleshooting.
- Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- Maintain and update vendor site access and contact information.
System Operations
- Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
- Support testing and configuration during open enrollment and system changes.
- Ensure data integrity across HRIS, vendor platforms, and payroll systems.
Financial Operations
- Validate and process vendor invoices.
- Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
Compliance & Reporting
- Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
- Assist with 5500 filings, census files, and insurance audits.
- Review and update standard operating procedures (SOPs) to align with compliance and business needs.
Issue Resolution
- Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
- Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.
Qualifications
- Bachelor's degree in HR, Business, or related discipline.
- 4–7 years of experience in end-end benefits operations with strong exposure to US and Canadian benefits.
- Hands-on experience with HRIS & benefits platforms.
- Knowledge of US benefits regulations (ACA, COBRA, ERISA, HIPAA) and Canadian provincial group benefits structures.
- Strong analytical, reconciliation, and problem-solving skills.
- Excellent communication and stakeholder management skills for working with vendors, employees, and internal People partners.
Work Hours: Flexible work hours are available. If you are passionate about benefits administration and enjoy working in a dynamic environment, we encourage you to apply.
We offer a competitive salary and a comprehensive benefits package. We are an equal opportunities employer and welcome applications from diverse candidates.
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