Senior Field Service Technician

2 weeks ago


Delhi, Delhi, India Raytheon Technologies Full time

Job Summary

We are seeking a highly skilled Senior Field Service Technician to join our Information Management Services division based in India. The successful candidate will provide technical support to our onsite team, handle escalated calls, and ensure all SLAs targets are met.

Key Responsibilities

  • Provide first-level support to the onsite team
  • Handle escalated calls and involve next-level support as needed
  • Ensure all SLAs targets are met
  • Deliver all deliverables on predefined frequency to customers
  • Organize regular training sessions for customer-level 1 support staff
  • Regular meetings with customers to record feedback and implement corrective/preventive measures
  • Keep track of necessary documentation and records
  • Be the single point of contact for scheduled/emergency maintenance activities
  • Implement security patches/hot fixes and coordinate with network, ISP, and other vendors
  • Monitor system performance and highlight indicators impacting performance

Requirements

  • Minimum 5 years of experience in Aviation IT support or 6 years in IT industry
  • 3-year Diploma in Engineering or 4-year Full-time B. Tech or Bachelor in Computer Application or equivalent
  • Familiarity with airline/airport operations, terminology, and culture is preferred
  • Experience supporting various hardware and peripheral components in an on-site environment
  • Minimum 3-year experience of working directly in a customer service environment
  • Excellent interpersonal skills are essential
  • Strong work ethic, result-oriented, and excellent oral and written communication skills are required
  • Candidates having MCSE/CCNA certification will be preferred
  • Good hands-on experience on Windows 2019 servers, vMware, Linux (basics)
  • Understanding of SQL and Oracle databases
  • Experience in VMware Implementation and Administration
  • Experience in Windows Server Patch Management
  • Experience in Networking Technologies Switching/Routing/Firewall


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