
Senior Business Process Lead
3 days ago
We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for leading a group of Team Leads and associates to meet all Service Level Agreements (SLAs) relative to any and all functions in the Department.
You will maintain daily, weekly and monthly production reports, drive customer experience metrics, meet all key SLAs and Key Performance Indicators (KPIs), and coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
Required Skills and Qualifications:- Good Analytical and Logical Skills
- Good knowledge of MS Office
- Team Leading Skills
- Mentoring and motivating skills.
- Coaching and feedback skills.
- Positive attitude
- Flexibility to work in shifts
- Confident
- Energetic and Enthusiastic
As an Operations Manager at our company, you will have the opportunity to work with a diverse range of clients and projects, and to develop your skills and expertise in a fast-paced and dynamic environment.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Disclaimer:Our hiring process is fair, transparent and merit-based. We never ask for money at any stage. Beware of fraudulent offers and always verify through official channels or email addresses.
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