Knowledge Management Expert

2 weeks ago

Bhavnagar, Gujarat, India beBeeKnowledgeManagement Full time ₹ 10,00,000 - ₹ 12,50,000
Job Title

A key position is available for a Knowledge Management Expert to join our team. The selected candidate will play a crucial role in driving knowledge-sharing excellence across the organization.

Job Description:

The ideal candidate will lead and manage end-to-end knowledge transfer and functional process training for GBS managed functions, ensuring upskilling and transition support across various platforms such as MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, and local HR Systems.

  • Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
  • Develop and maintain training content, manuals, and e-learning modules for various operational applications/platforms/ERPs, including language training.
  • Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
  • Ensure training programs are tailored to various roles within GBS (FinOps & HROps).
Required Skills and Qualifications:
  • 6+ years of experience in Shared Services Organization/GBS/GCC, with 3+ years in training or learning & development roles.
  • Exceptional understanding of critical success factors for GBS as a reliable, effective, and efficient business service provider.
  • Familiarity with compliance, audit requirements, and internal controls.
  • Strong working knowledge of Oracle Financials, MSD, and Invevo platforms, SuccessFactors including data migration.
  • Solid history of designing and delivering training programs for systems and processes.
  • Strong analytical skills to assess training effectiveness and drive continuous improvement.
Benefits:

The successful candidate will have the opportunity to work in a dynamic environment and contribute to the growth and success of the organization.

Others:

The ideal candidate will be a strong communicator / leader with excellent facilitation and stakeholder engagement skills. They will operate with a clear set of strategic priorities and ability to prioritize conflicting requirements.

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