
Senior Support Technology Manager
6 days ago
Job Overview
We are seeking a seasoned Support Frontend Lead who excels in both technical and communication aspects. The ideal candidate should have extensive experience in handling support tasks, resolving frontend issues, and leading a small team.
Key Responsibilities
- Assess, prioritize, and distribute frontend-related support tickets to team members based on their skillset and urgency.
- Ensure timely resolution and maintain high-quality support standards.
Technical Expertise
- Provide hands-on support for HTML5, CSS3, jQuery, and WordPress-related issues.
- Efficiently troubleshoot and debug frontend problems.
- Offer technical guidance and assistance to team members with complex issues.
Team Leadership
- Lead and mentor a small team of frontend support executives, focusing on process adherence and quality standards.
- Monitor progress, provide performance feedback, and ensure team efficiency.
Client Communication
- Communicate effectively with clients to gather requirements and provide updates.
- Ensure customer satisfaction through clear, professional correspondence.
Required Skills and Qualifications
- Strong command of HTML5, CSS3, and jQuery.
- Proficiency in WordPress (themes & plugins).
- Excellent verbal and written communication skills.
- Analytical and problem-solving ability.
- Ability to prioritize and manage multiple support tickets.
- Experience in team coordination and task delegation.
- Knowledge of basic PHP.
Preferred Qualifications
- Prior experience in a support or ticket-based environment.
- Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
- Familiarity with project management tools like Trello, Jira, or Zoho.
Technical Requirements
The ideal candidate should be proficient in the following technologies:
- HTML5
- CSS3
- jQuery
- WordPress
- PHP
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