Senior Support Technology Manager

6 days ago


Palakkad, Kerala, India beBeeFrontend Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

We are seeking a seasoned Support Frontend Lead who excels in both technical and communication aspects. The ideal candidate should have extensive experience in handling support tasks, resolving frontend issues, and leading a small team.

Key Responsibilities

  • Assess, prioritize, and distribute frontend-related support tickets to team members based on their skillset and urgency.
  • Ensure timely resolution and maintain high-quality support standards.

Technical Expertise

  • Provide hands-on support for HTML5, CSS3, jQuery, and WordPress-related issues.
  • Efficiently troubleshoot and debug frontend problems.
  • Offer technical guidance and assistance to team members with complex issues.

Team Leadership

  • Lead and mentor a small team of frontend support executives, focusing on process adherence and quality standards.
  • Monitor progress, provide performance feedback, and ensure team efficiency.

Client Communication

  • Communicate effectively with clients to gather requirements and provide updates.
  • Ensure customer satisfaction through clear, professional correspondence.

Required Skills and Qualifications

  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.

Preferred Qualifications

  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is a plus.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

Technical Requirements

The ideal candidate should be proficient in the following technologies:

  • HTML5
  • CSS3
  • jQuery
  • WordPress
  • PHP

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