Customer Experience Representative
2 weeks ago
About the Role:
We are seeking a highly skilled Customer Experience Specialist to join our team at Etech. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities:
- Engage with customers through chat, email, and other software to provide information and resolve issues.
- Qualify leads, gather information, and respond to customer inquiries in a timely and professional manner.
- Quote prices, encourage sales, and secure orders for our products and services.
- Follow up with customers to ensure satisfaction and resolve any issues that may arise.
- Prepare sales reports and maintain accurate records of customer interactions.
Requirements:
- HSC or above, with a minimum age of 18.
- Flexibility in working hours, with the ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Proficiency in Microsoft Office and other software applications.
- A professional demeanor and the ability to think on your feet in a dynamic environment.
About Etech:
Etech is a leading provider of customer experience solutions, dedicated to delivering exceptional support to our clients and their customers. We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive.
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