Senior Cloud Engineer

We are seeking a highly skilled and experienced DevOps professional to join our team. The ideal candidate will have extensive experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.

The successful candidate will provide technical expertise and leadership to cross-functional teams, including support, escalation, and engineering software teams, to address product issues successfully.

Key responsibilities include providing smooth operations of SaaS products, taking complete ownership of customer implementations, including SLA and SLO, and automating, enhancing, and maintaining critical processes in cloud operations.

The DevOps Architect will drive critical processes in SaaS operations, such as change control, problem and incident management, and reporting, as well as key tools for monitoring and alerting.

In addition, the DevOps Architect will drive disaster recovery and failover procedures, training, testing, and team readiness, coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability, and contribute to process improvements and technical improvements that lead to increased stability and reliability.

The DevOps Architect will also support continuous improvements in SaaS operations by developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc., improving automation of provisioning, deployment, monitoring, alerting, and escalation, and supporting secure operations by implementing best-in-class recommendations for secure operations.

Furthermore, the DevOps Architect will carry out ongoing production ops activities with precision and quality, define, build, and deliver a high-quality SaaS platform for work with third-party vendors and partners to help develop a complete solution set on the SaaS platform, represent cloud operations in InfoSec meetings, and develop and drive secure procedures.

The DevOps Architect will also help obtain and maintain various certifications, be a good team player and leader when needed for a high-performance cloud/SaaS delivery team, review personal/team performance, quality reviews, manage operations, and operational issues, establish a culture of high performance, ownership, delivery focus, and continuous improvement, implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls, and act as an internal contact for platform services issues for a customer.

To be successful in this role, you will need:

• 15+ years of experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner;
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully;
• Strong understanding of how to build, scale, and manage complex multi-product/service environments;
• Building lean, automated, scalable support structures versus labor-intensive environments;
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives;
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

A dynamic and challenging work environment, competitive compensation and benefits package, opportunities for professional growth and development, and a collaborative and supportive team.

We are a leading provider of innovative solutions for the Bio-Pharma industry. We are committed to delivering high-quality products and services to our customers.