Drive Operational Excellence as a Quality Manager

3 days ago

Bengaluru, Karnataka, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 25,00,000
Quality Manager Position Summary

This Quality Manager role is focused on ensuring that customer expectations are met by identifying and correcting process gaps across programs.

The successful candidate will be responsible for meeting and exceeding defined Key Performance Indicators (KPIs), initiating KPI projects, and proactively identifying possible risks through early warnings.

  • Meeting and exceeding defined KPIs
  • Initiating KPI projects
  • Proactive identification of possible risks through early warnings
  • Client interactions
  • Managing and developing improvement plans in liaison with other departments
  • Managing Operations Quality Teams
  • Effective resource utilization
  • Conducting team reviews and performance-related discussions
  • Able to motivate team members
  • Career planning
  • Assuring effective process and policy mechanisms are in place
  • Developing and assuring compliance with Service Level Agreements between internal and external customers
  • Assuring confidentiality and integrity of data
  • Assuring implementation of compliance with Information Technology Standards
  • To oversee risk management activities across the Program
  • Developing, establishing, and maintaining an effective compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions
  • Identifying and addressing compliance gaps particularly where such issues involve more than one functional unit
  • Excellent collaboration skill and stakeholder management skills

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