Technical Professional

2 days ago

Kolkata, West Bengal, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer experiences by efficiently resolving technical issues and providing top-notch support.

This role involves providing timely and effective responses to customer inquiries, leveraging your technical expertise to resolve issues promptly.

Key Responsibilities
  • Customer Support: Provide timely and effective responses to customer inquiries, leveraging technical expertise to resolve issues promptly.
  • Problem-Solving: Utilize problem-solving skills to diagnose and troubleshoot complex hardware and software problems.
  • Documentation: Document and track customer interactions in our centralized support system, ensuring seamless communication and issue resolution.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to resolve intricate issues, fostering a culture of collaboration and shared knowledge.
  • Training: Develop and deliver training programs to educate customers on product usage, empowering them to get the most out of our solutions.
Requirements
  • Bachelor's Degree: Bachelor's degree in Computer Science or a related field, demonstrating a strong foundation in technical principles.
  • Certifications: Relevant certifications are highly valued, showcasing expertise and commitment to ongoing learning.
Skills and Qualifications
  • Problem-Solving Skills: Exceptional problem-solving skills, with the ability to break down complex issues into manageable parts.
  • Communication Skills: Excellent communication and interpersonal skills, enabling effective collaboration with customers and internal stakeholders.
  • Troubleshooting Skills: Proficiency in troubleshooting technical issues, with a focus on efficient and effective resolutions.
  • Customer Support Software: Experience with customer support software, streamlining issue management and resolution processes.
Preferred Skills
  • Networking Concepts: Familiarity with networking concepts, enhancing understanding of complex technical systems.
  • Cloud Services: Knowledge of cloud services and applications, staying ahead of industry trends and advancements.

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