Chief Customer Engagement Officer

6 days ago

Bengaluru, Karnataka, India beBeeDeputy Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Deputy General Manager

Job Description:

The role is responsible for driving deeper and wider customer engagements within the Unified Communication & Collaboration (UCC) domain. The objective is to identify and develop growth opportunities through building trusted client relationships, understanding customer requirements, and helping them solve critical business challenges.

This position contributes to defining operating plans based on business strategy, significantly impacting mid-term business results.

Key Responsibilities:
  • Strategy & Business Development:
    Develop and execute the growth strategy and go-to-market (GTM) strategy for the assigned product portfolio in the region.
  • Recognize High-Potential Customers:
    Build long-term alliances with high-potential customers to drive revenue growth.
  • Customer Engagement & Solutioning:
    Understand and analyze client requirements to determine the best solution fit and create a compelling business proposition.
  • Lead Technical Discussions:
    Lead technical discussions with clients alongside the technical architect team.
  • Provide Strategic Insights:
    Provide strategic insights to internal stakeholders (Solutions, SME, Product teams) to enhance proposals.
  • Revenue & Pipeline Management:
    Drive pipeline growth and deliver revenue targets through proactive business development efforts.
  • Negotiate Client Agreements:
    Negotiate client agreements and ensure seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, Commercial, etc.).
Qualifications & Experience:

Enterprise sales experience in technology services is required. Experience working with telecom, hardware, software, applications, or cloud services in an account management capacity is also necessary.

A strong understanding of enterprise networking trends and the competitive landscape within which we operate is essential.

Excellent communication and collaboration skills, including relationship building, negotiation, organizational, and presentation abilities are required.

Ability to influence without authority and drive alignment across teams is highly desirable.

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