Mumbai Process Operations Leader

2 hours ago


Thāne, Maharashtra, India beBeeCustomerService Full time US$ 85,000 - US$ 90,000

We are actively seeking an experienced leader to spearhead our process operations team.

Job Overview

Designation: Team Lead

Location: Mumbai (Goregaon)

Shift: 24x7 Rotational Shift (Including Night Shifts)

5 Days Working with 2 Rotational Week Offs

Key Responsibilities:

  1. Customer Service, Customer Support, and Customer Service Management skills
  2. Experience in Achieving and Maintaining High Levels of Customer Satisfaction
  3. Excellent Verbal and Written Communication Skills
  4. Experienced in Banking Revolut, Anti-Money Laundering (AML), Money Laundering (ML) and Know Your Customer (KYC)
  5. Manage a Team of Agents to Achieve Daily Targets, Ensuring High Levels of Customer Satisfaction and Service Quality
  6. Oversee Average Handling Time (AHT), Shrinkage, Attrition, Customer Satisfaction (CSAT), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) to Maintain Operational Efficiency and Effectiveness
  7. Develop and Implement Strategies to Reduce Shrinkage and Attrition Rates through Effective People Management Practices
  8. Collaborate with Other Teams to Resolve Issues Related to Rostering, Contact Center Operations, Business Process Outsourcing (BPO) Operations, Call Center Operations, Team Handling, and Team Lead Responsibilities
  9. Ensure Compliance with Company Policies and Procedures while Driving Business Growth through Innovative Solutions

Interested candidates can connect for further details-



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