
Senior Systems Specialist
2 weeks ago
As a key member of our ITCS team, you will be responsible for providing exceptional technical support to employees across various environments.
You will be the go-to expert for day-to-day technical support, asset lifecycle management, IT operations, and participation in broader technology projects.
- Provide end-user support for hardware, software, and peripherals.
- Deliver multi-channel support for local and remote users.
- Manage tickets efficiently and escalate when necessary.
- Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
- Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
- Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
Required Skills and Qualifications:
- At least 4 years of experience in an IT Helpdesk or Technical Support role.
- An associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
- Strong experience supporting Windows 11, MacOS, and common business productivity software.
- Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
About This Role:
This is a unique opportunity to join our team and make a real impact. If you are passionate about IT and enjoy working in a fast-paced environment, this could be the perfect fit for you.
We Offer:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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