Excellence Seeker for Sales Effectiveness

8 hours ago

Bareilly, Uttar Pradesh, India beBeeAnalyst Full time ₹ 12,00,000 - ₹ 17,00,000

Job Description:

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About 30 Sundays is a travel company that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies, we are committed to revolutionizing the couple vacation experience.

As a Call Quality Analyst, you will play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.

Key Responsibilities include listening to and evaluating recorded sales calls against defined quality standards, identifying strengths and gaps in sales conversations, and preparing detailed feedback reports and sharing insights with the Training & Development team.

  • Develop solutions for skill gaps and recommend process improvements to enhance sales effectiveness and customer satisfaction.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.

Required Skills and Qualifications:

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You should have 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.

Excellent communication and interpersonal skills are also essential.

Additionally, you must be able to provide constructive feedback and suggest practical solutions.

Strong analytical, reporting, and listening skills are required to excel in this role.

Lastly, you should have a hunger to learn, adapt, and contribute to continuous improvement.

Benefits:

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This role offers opportunities for professional growth and development in a dynamic work environment.

Collaborative teams and innovative solutions will help drive success in this position.

Professional certifications and additional education may be available through internal programs.

Others:

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We are an equal opportunity employer committed to diversity, equity, and inclusion in our workplace culture.

The ideal candidate will demonstrate enthusiasm, flexibility, and a strong work ethic in achieving business objectives.

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