Supporting Business Printing Solutions

1 week ago

Tiruchi, Tamil Nadu, India beBeePrintersupport Full time ₹ 12,00,000 - ₹ 15,00,000
Printer Support Specialist

As a Printer Support Specialist, you will be responsible for managing and supporting print environments, including printers, print servers, configurations, installations, validations, and troubleshooting issues. You will also be working with various technologies, such as Mainframe, VPS, and VPSX systems.

Key Responsibilities:
  • Manage and support Print Environment, including printers, print servers, configurations, installations, validations, and troubleshooting issues.
  • Work with Mainframe >> VPS >> VPSX systems.
  • Expertise in OCR - documents from Mainframe - hold the queue in Mainframe and release to fix print issues.
  • Software installation and upgrades activities for printing solutions.
  • Badge Authentication and badge issues resolution.
  • Printer troubleshooting issues like driver installation, mapping of printers, print queues, and new printer requests.
  • Hardware issue resolution related to printers.
  • Managing print services on the server.
  • Patching activities on print servers and validations.
  • Leading vendor calls for print services.
  • Health checks, weekly highlights, and monthly reports for print services.
  • Handling p1, p2 tickets and managing MI's.
  • Root Cause Analysis (RCA) for print service issues.
  • Creating and reviewing SOPs for print services.
Required Skills and Qualifications:
  • OMPlus for centralised job control and monitoring.
  • LRS VPSX for output management and delivery.
  • HP Web Jetadmin for Device discovery, configuration, and firmware updates.
  • OS knowledge (Windows Server/Unix server).
Benefits:
  • Join a dynamic and innovative team with a global presence.
  • Opportunities for career growth and continuous learning.
  • Competitive salary and benefits package.
  • Work with cutting-edge technologies to shape the future of IT solutions.

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