Senior Business Support Specialist

4 days ago

Tiruchi, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 16,00,000
About a Support Role

Help businesses grow their revenues via WhatsApp-based Marketing & Engagement platforms.

  • Businesses exchange 400+ Crore WhatsApp messages yearly with users via such platforms.
  • Top brands trust these platforms for growth and customer satisfaction.
  • Businesses drive 25–80% of their revenues using these platforms.

The Opportunity

  • Work with a dynamic, fast-growing team passionate about delivering excellent customer experiences.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.

Responsibilities

  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Develop deep expertise in the platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Why This Role Matters

  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling business.
  • Directly contribute to the success of businesses generating a large share of revenues.
  • Grow your career in a company where customer satisfaction is the top priority.

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