IT Infrastructure Specialist

1 day ago

Madurai, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Information Technology Support Analyst

This role requires a highly skilled and experienced professional to provide first- and second-level support to employees across the organization.

  • Key Responsibilities:
  • Ensure timely operational and technical support for personal computers, troubleshooting of all domestic computer hardware and software issues.
  • Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
  • Manage deployment and rollout of software and hardware.
  • Maintain an accurate inventory of assets.
  • Create and maintain a knowledge base to support users.
  • Ensure network assets are secured by collaborating with the Cybersecurity team.
  • Update problem management database with timely and meaningful information in accordance with desktop service levels.
  • Gather and log all relevant information about the issue and attempts to resolve it using tools provided and collective knowledge of teammates and supervisors.
  • Utilize knowledge base used to assist in troubleshooting efforts. Share experiences with other team members.
  • Assist in the deployment of desktop PCs and peripherals.
  • On-board new employees with orientation to computer assets.
  • Respond to voice mail and email daily.
  • Develop working knowledge of all desktop applications and OS software supported by Desktop Services. Troubleshoot and assist in the use of all supported software.
  • Perform various duties as assigned by the Client Solutions Manager.

Requirements:

  • A degree in Computer Science or related field.
  • 2+ years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience in working with international clients in USA and Europe.
  • Proficient knowledge of Microsoft office. Knowledge of SAP is an asset.
  • Experience with Desktop or Help Desk support is an asset.

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