Lead Patient Operations Specialist

7 days ago

Kurnool, Andhra Pradesh, India beBeePatientCare Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Patient Care Services Manager Job Description

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Medanta Hospital is seeking a skilled professional to lead and manage both Outpatient and Inpatient services, focusing on operational excellence and patient satisfaction.

  • Create and implement standardized processes for Front Office, Admission, and Discharge operations with a proactive approach.
  • Evaluate and optimize manpower deployment across all patient care areas.
  • Develop plans for departmental growth and expansion.
  • Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless patient experience.
  • SUPERVISE front office operations and staffing daily.
  • Design and coordinate training programs to enhance team skills.
  • Oversee departmental operations, including process evaluation and continuous improvement initiatives.
  • Analyze operating procedures to identify efficiency opportunities and develop solutions.
  • Work closely with hospital departments to ensure service excellence.

Required Skills & Qualifications

  • Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
  • Operational Expertise: Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Proven ability to lead large teams and drive training & development initiatives.
  • Patient-Centric Approach: Commitment to delivering efficient and high-quality patient experiences across all touchpoints.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.

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