Operational Cluster Manager

2 weeks ago

Cochin, Kerala, India beBeeOperations Full time ₹ 14,00,000 - ₹ 17,00,000

Job Summary:

A driven and results-oriented Operations Leader is needed to manage the day-to-day operations of a cluster.

This role involves overseeing operational metrics, service delivery standards, and team performance across a defined region.

Key Responsibilities:

  • Developing and implementing operational strategies to improve efficiency and productivity
  • Leading and managing team members to ensure smooth daily operations
  • Ensuring consistent service delivery through optimized routing, task allocation, and resource management
  • Monitoring team performance and implementing coaching, training, and corrective actions as needed
  • Managing on-ground escalations and resolving customer issues in a timely manner
  • Driving operational improvements through process enhancements, cost control, and workforce planning
  • Identifying areas for improvement and implementing changes to enhance service quality

Requirements:

  • Minimum 1 year of experience in a similar role

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