Donor Support Specialist

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeDonor Full time ₹ 9,00,000 - ₹ 12,00,000

Job Role Overview:

The Donor Processing Coordinator plays a multifunctional role, covering donor processing, quality control, communications, and administrative tasks as assigned.

Provides superior customer service to Lion members/donors through email and phone. Researches and responds to Lions' questions, complaints, concerns, and issues relating to club, district, or multiple district administration and compliance requirements in a timely manner.

Key Responsibilities:

  • Processes donation and recognition information via data entry. Assembles donation-related documentation and ensures it is properly indexed and linked with donation payment data. Conducts quality assurance on all India donation data entry and ensures data integrity. Generates reports, reviews entries, and conducts research in various databases. Coordinates with other departments to process donations and related functions as assigned.
  • Resolves donor processing product or service issues by clarifying the member/donor's issue, determining the cause, and selecting/relaying the best solution to resolve the issue. Utilizes various resources in researching and responding to issues.
  • Communicates effectively with Lion members, leaders, and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.
  • Ensures monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.
  • Engages in research and analysis of NGO or charitable organizations to maintain current awareness of industry best practices.
  • Ensures appropriate legal, financial compliance, and audit requirements are met. Executes service requests of ad hoc reports as directed.

Requirements:

  • Bachelor's or master's degree in a relevant field, such as business administration, social services, etc.
  • Minimum of 3-5 years of related experience (office 365, account receivables administration, grants, etc.).
  • Ability to learn new processes and rapidly adapt to changing priorities.
  • Comfort with operating in multiple databases with comprehension and accuracy.
  • Good in MS Excel, eye for detail.

About Us:

  • We value our employees' contributions and strive to provide a supportive work environment.
  • We offer opportunities for growth and professional development.

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