Implementing Technical Solutions

2 days ago

Tiruppur, Tamil Nadu, India beBeeImplementation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Technical Implementation Engineer

We are seeking a seasoned professional to join our Professional Services team.

The successful candidate will work closely with our sales team to deliver solutions for our customers and own the implementation and onboarding of new clients.

The ideal candidate will have a minimum of 10+ years of experience in technical implementation of world-class SaaS products, preferably with CRM implementations and system integrations. They should have a strong understanding of cloud-based application architecture and deployment, as well as experience with API integrations, webhooks, and data synchronization.

The role requires exceptional problem-solving and troubleshooting skills, with a customer success-oriented attitude and technical mindset. Excellent written and oral English communication skills are essential, as is the ability to manage multiple technical projects and implementations simultaneously.

  • Technical Implementation: Execute end-to-end implementation of LeadSquared platform based on solution design
  • System Integration: Design and implement integrations between LeadSquared and customer's existing software ecosystem
  • Data Migration: Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets
  • Configuration & Customization: Configure LeadSquared platform according to customer requirements and implement necessary customizations
  • Technical Project Management: Execute implementation plans and ensure customers go live within promised timeframes
  • Integration Management: Serve as technical point of contact for all implementation-related integrations and technical queries
  • Technical Documentation: Create technical documentation, integration guides, and implementation runbooks
  • Quality Assurance: Conduct thorough testing of implementations and integrations before go-live
  • Technical Support: Provide post-implementation technical support and troubleshooting
  • Stakeholder Communication: Communicate technical progress and status updates to clients and internal stakeholders
  • Cross-team Collaboration: Work with Product Development team for technical feedback and post-implementation reviews
  • Process Automation: Identify technical implementation processes that can be automated and work on automation solutions
  • Technical Consultation: Provide technical consultation for upsell/cross-sell opportunities

This is an excellent opportunity for someone who enjoys interacting with customers globally and solving their technical challenges through hands-on implementation and integration expertise.

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