Senior Customer Relationship Manager Position

2 weeks ago

Gandhinagar, Gujarat, India beBeeCustomerRelationship Full time ₹ 16,80,000 - ₹ 20,16,000
Customer Relationship Management (CRM) Strategist Role

We seek an experienced professional to lead the development and execution of CRM strategies, focusing on customer engagement, retention, and growth.

Key Responsibilities:

  • Crafting a Vision: Develop and execute CRM strategies aligned with business objectives, driving revenue growth and customer satisfaction.
  • Team Leadership: Manage a team of CRM specialists, ensuring their professional development and fostering a collaborative environment that promotes innovation and excellence.
  • Technology Expertise: Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance, data integrity, and seamless user experience.
  • Data Analysis: Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform data-driven decision-making.
  • Collaboration: Work closely with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience across touchpoints.
  • User Support: Provide training and support to CRM users, ensuring effective adoption and utilization of the system, and empowering them to achieve their goals.
  • Industry Trends: Stay informed about CRM technology trends and best practices, recommending innovative solutions and improvements to drive business success.
  • Performance Metrics: Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement and optimizing system performance.
  • Troubleshooting: Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction, and maintaining a high level of system availability.

Requirements:

  • Proficiency in CRM platforms, data management, and reporting.
  • Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Ability to develop and implement effective CRM strategies aligned with business goals.
  • Understanding of business processes and the ability to align CRM strategies with business objectives.

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