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Senior Business Manager

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Business Operations Manager Job

We are looking for a dedicated professional to contribute to our dynamic business environment.

This is a full-time opportunity where you will be responsible for managing our operations, systems, and teams.

  • Operations Management
    • Design, improve, and maintain our internal systems, processes, and workflows.
    • Set up and optimize tools, software, and automations for operational efficiency.
    • Track and improve documentation, filing systems, and knowledge hubs.
    • Evaluate and enhance performance across platforms.
    • Monitor system uptime and implement process improvements.
  • Project Management
    • Lead internal, client-facing, and strategic projects from kickoff to completion.
    • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.
    • Define, track, and report KPIs.
    • Coordinate task assignments and manage project workflows.
    • Liaise with stakeholders to implement strategies.
  • Team Leadership
    • Foster a culture of feedback, coaching, and collaboration.
    • Keep the team engaged, supported, and accountable.
    • Lead hiring, onboarding, and performance reviews.
    • Track team response time and workflow capacity.
    • Ensure clear roles and expectations.
  • Data-Driven Decision Making
    • Align daily operations with long-term business strategy.
    • Analyze performance metrics and KPIs to guide operational decisions.
    • Use spreadsheets and formulas to support data analysis and reporting.
    • Prioritize resource allocation based on capacity and business needs.
  • Client Success
    • Oversee seamless onboarding/offboarding and proactive client communication.
    • Deliver a standout client experience through thoughtful systems and reliable service.
  • Risk Management
    • Anticipate operational risks and implement proactive mitigation strategies.
  • Strategic Support (Secondary)
    • Collaborate with marketing and sales teams on product launches and promotions.