
Executive Operations Manager
2 days ago
We are seeking a highly skilled and experienced professional to take on the role of Executive Operations Manager.
This is a dynamic and challenging position that requires exceptional leadership, communication, and project management skills.
The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring smooth event execution, and developing innovative MICE proposals that exceed client expectations.
Key Responsibilities:Sales Support- Maintain key accounts through face-to-face sales calls, telephone calls, and site inspections.
- Develop and deliver MICE proposals within tight deadlines, working closely with the regional team.
- Meet annual sales, profit, and conversion targets.
- Share valuable contacts with clients who can benefit from our services.
- Craft unique MICE experiences by researching new and existing products for adaptation.
- Collaborate with the team to develop tour stories and ensure accurate scripting.
- Conduct competitor analysis and benchmarking to stay ahead of the competition.
- Keep the team informed about daily tasks and projects.
- Ensure new products and proposals meet guidelines and are accurately documented.
- Work with the customer service team to update and adapt MICE products.
- Collaborate with operational teams to ensure smooth event execution.
- Develop guidelines and scripts for operational staff.
- Monitor hotel and supplier performance and report back to the regional MICE manager.
To succeed in this role, you will need excellent communication skills, proficiency in Microsoft software applications, and a passion for delivering exceptional results. A minimum of 10-12 years of experience in MICE and a strong background in hotels and destinations are required.
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