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Technical Site Operations Specialist
2 weeks ago
Job Title: Technical Site Operations Specialist
">About the Role:
">We are seeking a skilled and experienced Technical Site Operations Specialist to join our team. In this critical role, you will be responsible for ensuring the smooth operation of technical systems at malls and similar locations.
">Main Responsibilities:
">- ">
- Collaborate with Service Delivery Managers to implement and maintain WovVRA systems onsite, resolving any issues that may arise.">
- Manage follow-ups, monitor system performance, and handle new integrations related to WovVRA, ensuring seamless integration with existing systems.">
New Integration Activities:
">- ">
- Coordinate with brand teams to schedule utility installations or upgrades, ensuring all requirements are met for smooth installation.">
- Install WovVRA utility in coordination with brand teams, providing ongoing support as needed.">
- Follow up with retailers regarding new brand integrations, ensuring timely resolution of any issues.">
Monitoring WovVRA Data:
">- ">
- Ensure availability of accurate daily sales data for all brands, identifying and addressing any discrepancies promptly.">
- Coordinate daily to resolve issues and ensure timely updates of automated sales data, maintaining high levels of accuracy and efficiency.">
- Collect and upload sales data for select brands onto the portal, analyzing missing data and documenting reasons for discrepancies.">
- Analyze root cause of audit findings, providing recommendations for improvement.">
- Assist in periodic audits and report findings, working closely with stakeholders to implement corrective actions.">
- Clarify discrepancies with tenants/concessionaires regarding sales data and billing reports, providing clear explanations and resolutions.">
- Monitor brand status and data accuracy overall, taking proactive steps to address any concerns.">
Support and Troubleshooting:
">- ">
- Provide timely support to malls, retailers, and project teams, addressing technical issues promptly and effectively.">
- Identify and report unique or recurring project issues, working collaboratively to find solutions.">
- Maintain a comprehensive knowledge base of all tickets and issues, ensuring seamless handovers and transitions.">
- Train teams on ADSR processes and application tools, enhancing their skills and capabilities.">
- Handle first-level escalations effectively, providing clear guidance and support to stakeholders.">
Project Management:
">- ">
- Develop, support, facilitate, and implement moderate complexity projects, ensuring timely delivery and successful outcomes.">
- Identify and proactively monitor project risks, taking swift action to mitigate any potential issues.">
- Conduct daily huddle calls with mall teams for new live brands (PRE LIVE), ensuring effective communication and collaboration.">
- Participate in weekly project huddle calls with Service Delivery Managers (SDM), aligning efforts and sharing best practices.">
