
Strategic Operations Leader
9 hours ago
Key Responsibilities:- Drive operational excellence in voice processes by leading cross-functional teams and initiatives to enhance process efficiency, quality, and client satisfaction.
- Oversee Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to optimize delivery, adherence, and continuous improvement.
- Directly manage Team Leads, Trainers, and Quality Assurance Specialists to maximize team performance and growth.
- Collaborate closely with clients to handle escalations, resolve issues promptly, and foster long-term relationships.
- Optimize staffing, costs, and productivity to achieve strategic goals and improve overall efficiency.
- Develop future leaders through mentorship and drive sustainable improvement initiatives that align with business objectives.
- Minimum 10 years of experience in Business Process Outsourcing (BPO), with at least 3 years in voice process management.
- Proven expertise in contact center metrics, Workforce Management (WFM), and reporting tools to inform data-driven decisions.
- Experience working on international processes and proficiency in Microsoft Office applications, CRM software, and dialers.
- Knowledge of Certified Operator Professional for Customer Contact (COPC) and Lean methodologies is highly desirable.
- Possession of an MBA or relevant postgraduate degree is advantageous but not essential.
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Senior Operations Leader
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Strategic Enterprise Operations Lead
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Chief Strategic Operations Director
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Strategic Business Operations Director
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Experienced HR Leader for Strategic Growth
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Strategic Leader for Digital Growth
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Vijayawada, Andhra Pradesh, India beBeeTransformation Full time ₹ 30,00,000 - ₹ 40,00,000Senior Vice President of Digital TransformationThe organization seeks a visionary Senior Vice President of Digital Transformation to lead its strategic vision and execution of comprehensive, digitally driven training & development programs.This role requires a leader who can drive digital transformation within the training function, enabling the organization...
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Operations Leadership Role
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Executive Leader
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Strategic Operations Director
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Vijayawada, Andhra Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,50,00,000Job OverviewWe are seeking a seasoned operations leader to oversee daily tasks and business functions, focusing on assigned projects and objectives.This role requires collaboration with various teams to ensure seamless communication and operational alignment.The successful candidate will allocate resources effectively, including personnel, materials, and...
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Senior Transformation Leader
2 days ago
Vijayawada, Andhra Pradesh, India beBeeTransformation Full time ₹ 25,00,000 - ₹ 35,00,000Job Overview:A Senior Transformation Leader is required to drive strategic transformation using AI, data science, and process improvement methodologies.The successful candidate will lead enterprise-wide transformation programs with a focus on productivity, process efficiency, and quality improvement across global operations.Key Responsibilities:Strategic...