Sales and Relationship Executive

2 days ago


Ahmedabad, Gujarat, India Kotak Mahindra Bank Limited Full time
Responsibilities and Deliverables:

The Service Relationship Manager will be responsible for the following tasks:

* Ensuring timely processing of customer closure requests
* Coordinating with relevant teams to ensure correct resolution
* Highlighting non-adherence or delay in resolution from stakeholders to immediate superiors for support
* Executing best practices to reduce complaints and errors
* Demonstrating ownership in handling service requests of customers with accurate resolution
* Updating MIS/Reports accurately with required details
* Contributing towards improvement in TAT and NPS

Deliverables:

* Meeting or exceeding sales targets
* Achieving high levels of customer satisfaction
* Maintaining accurate records and reports
* Identifying and capitalizing on business opportunities


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