Quality Assurance Specialist

6 days ago


Jaipur, Rajasthan, India Bill Gosling Outsourcing Full time

At Bill Gosling Outsourcing, we strive to make a positive impact on people's lives. As a Quality Consultant, you will play a crucial role in ensuring the highest standards of quality are met in our customer service operations.

Company Overview

We are a global leader in outsourcing solutions, providing tailored services to businesses worldwide. Our team is passionate about making a difference and we're looking for like-minded individuals to join us.

Job Description

The ideal candidate will have a strong background in quality assurance and excellent communication skills. You will be responsible for:

  • Ensuring quality variance is well below threshold and internal quality scores are exemplary
  • Writing feedback to enhance performance development at an agent level and per client instructions
  • Participating in client/internal calibration calls to ensure consistency of scoring & knowledge
  • Meeting and exceeding daily volume and productivity targets
Required Skills and Qualifications

To succeed in this role, you will need:

  • 1 year of Domestic BPO/6 months of International BPO experience as a CSR
  • Graduate in any stream
  • Good communication skills, both written & oral
  • Active listening & critical thinking skills
  • Flexible working in a 24/7 environment
Benefits

As a member of our team, you can expect:

  • Growth opportunities: We promote from within and provide opportunities for career advancement
  • Comprehensive training: Extensive paid training to ensure your success
  • Team-oriented culture: Collaborative, supportive environment with peers who share your passion


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