Collaboration and Telephony Engineer
7 days ago
**Customer Telephony Expert Wanted:**
We are seeking a highly skilled customer telephony expert to join our team at Tata Consultancy Services. As a key member of our support team, you will be responsible for providing exceptional support to our customers' telephony environment.
The ideal candidate will have a strong understanding of MS Teams and Nice Incontact, with experience in patching and firmware updates. They will also possess excellent troubleshooting skills, particularly when it comes to resolving complex issues that impact business operations.
You will work closely with our network team to resolve connectivity issues, ensuring seamless communication between teams. Your attention to detail, problem-solving skills, and ability to work under pressure will make you an invaluable asset to our organization.
**Key Tasks:**
- Support customer telephony environment
- Work on MS Teams and Nice Incontact
- Work on patching and firmware updates
- Troubleshoot major issues which has huge impact on business
- Collaborate with Network team for resolving connectivity issues
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