Telephony Service Improvement Expert
6 days ago
**Telephony Service Improvement Expert Job Description**
We are seeking an experienced Telephony Service Improvement Expert to join our quality assurance team at Movate. The successful candidate will have a strong understanding of call center operations and a passion for driving quality improvements.
Key Responsibilities:
- Analyze call data to identify trends and areas for improvement
- Develop and implement process improvements to enhance quality metrics
- Collaborate with stakeholders to implement changes
- Provide training and coaching to team members on quality assurance best practices
Requirements:
- 3+ years of experience in call center operations or related field
- Strong analytical and problem-solving skills
- Ability to communicate complex ideas effectively
- Experience with quality assurance tools and software
About Movate
Movate is a leading provider of customer experience solutions. We believe in empowering our clients to deliver exceptional experiences that drive loyalty and growth.
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