Critical Incident Responder

24 hours ago

Kozhikode, Kerala, India beBeeFraud Full time ₹ 17,95,000 - ₹ 21,95,000
Job Overview

We are seeking a skilled professional to fill the role of Credit Cards Fraud Investigator. This is a critical position responsible for managing, analyzing, and resolving fraud and dispute cases to protect our stakeholders from financial losses.


Key Responsibilities
  • Investigate and analyze fraud and dispute cases related to credit card transactions, ensuring timely resolution according to defined service level agreements.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams, including fraud prevention, risk, compliance, and customer service teams, to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.

Required Skills and Qualifications
  • A degree in any field is required.
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • An analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
  • Flexibility to work in shifts (if applicable).

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