Senior Quality Assurance Auditor

16 hours ago

Kozhikode, Kerala, India beBeeQuality Full time ₹ 20,00,000 - ₹ 25,00,000
Job Summary

The Liberty Mutual GRS Capability Center Operations team is expanding its global Quality Assurance function by establishing a QA team in India.

We require an experienced and detail-oriented Senior Quality Assurance Specialist to perform quality audits, part of a specialized quality team responsible for deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to stakeholders.

Key Responsibilities
  • Conduct monthly quality reviews/audits according to stipulated timeframe/SLA while complying to process SOPs and quality framework guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Support the creation and maintenance of QA calibration guides for all existing processes and new transition processes.
  • Resolve disputes in rebuttal according to action plans agreed by the team in time.
  • Log errors tracked and follow up on corrections by processors.
  • Participate in any training session from stakeholders and update quality SOPs to align with changes.
  • Responsible for new starter training as mentor and dedicated trainer for different processes.
Qualifications & Experience:
  • Bachelor's degree in commerce, business administration, or a related field.
  • 5-8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., property, casualty, marine, terrorism, financial lines, etc.).
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.
Key Skills:
  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

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