
Cybersecurity Expert in Endpoint Management
7 days ago
We are seeking an experienced Senior Endpoint Engineer to join our team. In this role, you will be responsible for providing strategic support, troubleshooting product-related issues, and delivering exceptional customer experiences.
Your Key Responsibilities:
- You will serve as a trusted technical advisor to customers, offering tailored solutions using MDM, RMM, and Patch Management tools.
- You will provide hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.
- You will engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
- You will troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.
- You will understand and communicate client's architecture, integration capabilities, and feature set with confidence.
- You will escalate complex technical cases while maintaining clear communication with customers.
- You will deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
- You will stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
- You will actively gather and share client feedback with the product team to drive innovation and improvement.
Required Skills and Qualifications:
- You should have 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
- You should have hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
- You should be familiar with tools like Kaseya, ConnectWise, or NinjaRMM.
- You should have a strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
- You should have excellent communication skills—both technical and non-technical.
- You should have strong organizational skills, multitasking abilities, and a collaborative team mindset.
- You should have a degree in BE / B.Tech / MCA or equivalent.
Nice to Have:
- Certifications: CompTIA Security+, CISSP, or other relevant cybersecurity certs.
- Exposure to cloud security and advanced network security concepts.
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