Education Program Specialist

3 days ago

Tiruchi, Tamil Nadu, India beBeeCoordinator Full time US$ 60,000 - US$ 80,000
About Emeritus

Emeritus is a global education leader committed to making high-quality learning accessible and affordable worldwide. By collaborating with top-tier universities across the globe, we provide short courses, degree programs, professional certificates, and senior executive programs that help individuals learn new skills and transform their lives.

Our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated over 250,000 individuals in more than 80 countries.

Role Overview

As a Program Coordinator within the Learning/Service Delivery team, you will play a key role in ensuring the smooth operation of our programs, providing support to learners, and coordinating with internal teams to ensure a seamless learning experience.

The ideal candidate will have excellent written and verbal communication skills, thrive in a fast-paced dynamic environment, and be adaptable to evolving processes. Knowledge of the EdTech industry and/or prior experience in education technology will be a valuable advantage.

Key Responsibilities:
  • Learner Support: Serve as the point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Stakeholder Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure the alignment of deliverables, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure that all learning communications adhere to quality standards and branding guidelines set by the process.
Qualifications:
  • Bachelor's degree in a relevant field or equivalent qualification.
  • Excellent Communication: Strong written and verbal English communication skills are essential.
  • Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per the business requirements.
  • Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.
  • Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.
  • Detail-Oriented: High attention to detail in written communication and problem-solving.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Experience in EdTech or a related field: Prior experience with online education, services delivery, or familiarity with digital learning tools (preferably proficiency with learning management systems).
  • Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.
  • Organizational & Multitasking Skills: Excellent organizational skills with the ability to manage multiple priorities.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.
Why Join Us?

At Emeritus, you'll have the opportunity to make a real impact by helping professionals worldwide achieve their learning goals. We offer a collaborative, inclusive work environment, opportunities for professional growth, and the chance to work with leading global educational institutions.

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