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Excellence Professional

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Hyderabad, Telangana, India beBeeQuality Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title

We are seeking a diligent Quality Excellence Manager to oversee and enhance customer-facing excellence across Sales, Marketing, and Support departments.

About the Role
  • Develop and enforce quality frameworks to drive data-backed improvements.
  • Design, implement, and maintain a call quality monitoring framework for Sales, Marketing, and Support.
  • Conduct regular call audits, score performance against SLAs, and deliver actionable feedback to team leads.
  • Create Standard Operating Procedures (SOPs) that align with regulatory guidelines and internal best practices.
  • Create, facilitate, and iterate training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • Partner with IT and Operations to optimize Zoho CRM (or equivalent) workflows, ensure data hygiene, and build real-time dashboards.
  • Analyze quality metrics and generate insights to drive continuous improvement initiatives.
Requirements
  • Education: Bachelor's degree in Business, Healthcare, or related field; MBA preferred.
  • Experience: 10 – 15 years in quality management roles supporting multiple customer-facing teams.
  • CRM Expertise: 3+ years hands-on experience with Zoho CRM or similar platforms.
  • Team Scale: Exposure to quality oversight for 100+ team members.
  • SOP & Training: Proven track record in drafting SOPs and delivering large-scale training.
  • Analytical Skills: Strong competency in data analysis, Excel, and dashboard tools.
  • Industry Background: Experience in EdTech or Healthcare domains is a strong plus.