
IT Security Investigator
2 weeks ago
This role involves monitoring client infrastructure and solutions to identify problems and errors prior to or when they occur. The individual must be able to routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Monitor client infrastructure and solutions.
- Identify problems and errors prior to or when they occur.
- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigate first line incidents assigned and identify the root cause of incidents and problems.
- Provide telephonic or chat support to clients when required.
- Schedule maintenance activity windows for patching and configuration changes.
- Follow handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents where necessary.
- Efficiently resolve incidents and requests.
- Update knowledge articles or create new ones.
- Identify opportunities for work optimization including automation, request fulfillment, incident resolution, and process improvement.
We require an experienced Computer Security Specialist who can work in a high-pressure environment, maintain a positive attitude, and adapt to changing circumstances. A Bachelor's degree in IT or Computing (or equivalent qualification) is essential, along with CCNA certification or relevant level 1 Network Security certification. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain is also required.
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