Hotel Operations Director

1 day ago

Coimbatore, Tamil Nadu, India beBeeOperations Full time ₹ 15,00,000 - ₹ 18,80,000

Job Overview

We are seeking a seasoned and resourceful Operations Leader to oversee the day-to-day activities of our upscale hotel.

This leadership role demands strategic acumen, operational excellence, and the ability to effectively collaborate with government authorities and regulatory bodies.

The selected candidate will play a pivotal role in ensuring business continuity, guest satisfaction, operational efficiency, and long-term profitability.

Key Responsibilities

  • Strategic & Operational Leadership
    • Lead the hotel's overall operations, ensuring seamless coordination between departments including Front Office, Housekeeping, Food & Beverage, Engineering, and Security.
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial goals.
    • Establish and monitor KPIs to maintain high standards of service delivery and operational efficiency.
  • Financial Oversight
    • Prepare and manage budgets to ensure profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue targets.
    • Oversee procurement, vendor management, and inventory controls to minimize wastage and optimize value.
  • Guest Experience & Brand Management
    • Uphold and promote high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
    • Ensure the property maintains brand integrity and complies with brand standards and audit requirements.
  • Human Resource Management
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Build a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.
    • Implement performance management systems and ensure employee engagement and retention.

Candidate Profile

Essential Qualifications & Experience:

  • Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration.
  • Minimum of 8-10 years of progressive experience in the hospitality industry, with at least 3–4 years in a senior leadership role such as Operations Manager or Executive Assistant Manager.
  • Prior involvement in the opening of a hotel or large-scale hospitality project is highly preferred.

Skills & Competencies:

  • Strong leadership, organizational, and decision-making capabilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Commercially astute with sound understanding of budgeting, forecasting, and revenue management.
  • High degree of integrity, professionalism, and cultural sensitivity.
  • Proficient in hospitality technology platforms (PMS, POS, CRM, etc.).
  • Fluency in English is mandatory; knowledge of local/regional languages is an asset.

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