Team Operations Director

5 days ago


India Excitel Broadband Full time

Excitel Broadband is looking for a skilled Team Operations Director to oversee our customer retention efforts. In this critical position, you will be responsible for developing and implementing effective retention strategies to reduce customer churn.

Responsibilities:
  • Develop and implement retention strategies to minimize customer loss
  • Lead and manage a team of retention agents, providing guidance and support
  • Conduct regular team meetings to review progress and set goals
  • Analyze customer data to identify areas for improvement
Qualifications:
  • Minimum 4 years of experience in a similar role, with team handling experience essential
  • Graduation in any stream
  • Strong organizational and time management skills

We are seeking a highly motivated individual with excellent communication and leadership skills to fill this role.



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