Training and Development Specialist

3 hours ago

Surat, Gujarat, India beBeeCommunication Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title: Training and Development Specialist About the Role:
This position involves conducting new hire training, soft skills and negotiation skill training. The successful candidate will also be responsible for completing monthly cyclic activities including refresher training, update training and process knowledge transfer (PKT). Main Responsibilities:
  • Conduct new hire training and soft skills / Negotiation skill training.
  • Complete monthly cyclic activities including refresher training, update training and PKT.
  • Sensitize to training needs and understand learning requirements of different learning groups.
  • Liaison with Quality and Operations to identify, screen and execute process improvement plans.
  • Ability to execute training tasks / assignment on short notice.
  • Interested in delivering and contributing towards process improvement.
 Key Performance Indicators:
The successful candidate will be accountable for new hires' performance during the on-the-job training (OJT) period, including attrition. Functional/Operational Responsibilities:
  • Monitor calls of each advisor every week during OJT and provide immediate feedback to the advisors in case of failed calls.
  • Provide regular feedback to Team Members regarding the performance of the team and any issue that needs escalation.
  • Document the feedback signed off by the concerned parties.
  • Monitor calls across teams (cross monitoring) every month.
  • Nominate and groom floorwalkers amongst the team regularly.
  • Conduct process refreshers and policy refreshers.
  • Nominate advisors to conduct buzz sessions.
  • Handle all escalation calls for the team.
  • Share good calls & bad calls, create product level FAQs.
  • Nominate hall of fame & hall of shame for OJT batch.
  • Conduct buzz sessions for any updates and share new information with the team including the targets for the day.
  • Check the login schedules.
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance.
 Preferred Skills:
  • Strong communication skills in English.
 Critical Competencies:
  • Customer Service.
  • Good analytical skills.
  • Must be very good with data representation.
  • Must be very good with MS Excel.
  • Time Management.
  • Ability to multi-task.

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