Excellent Support Opportunity

3 days ago


Rajahmundry, Andhra Pradesh, India beBeeSkill Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Support Position

We are seeking a skilled Customer Support Representative to provide exceptional assistance to our customers. As a leader in WooCommerce plugins, we value prompt, polite, and solution-driven support.

Main Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers via tickets, email, and live chat.
  • Identify recurring issues and share feedback with the development team to improve products.
  • Maintain plugin documentation updated with new features.
  • Manage tickets in FreeScout (or similar customer support tool) and collaborate on GitHub.
  • Stay updated with our latest product releases.
Requirements:
  • Strong WordPress knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.
Benefits:
  • Flexible work timings.
  • 16 paid annual leaves.
  • Supportive, collaborative colleagues.
  • Remote-friendly global team of 16 members.
  • Be part of a company behind top WooCommerce plugins (3M+ downloads).

If you have 1+ year of customer support experience and want to grow with a product company that values its team and customers, we'd love to hear from you.



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