Luxury Front Desk Host

We are seeking a skilled and experienced Hotel Receptionist to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess excellent communication, organizational, and problem-solving skills.

About the Role:

The successful candidate will be responsible for providing top-notch customer service to guests, responding to inquiries and resolving issues in a timely and professional manner. They will also manage front desk operations, including checking in/out guests, handling room assignments, and processing payments.

Key Responsibilities:

• Deliver exceptional customer service to guests, responding to inquiries and resolving issues promptly and professionally.
• Manage front desk operations efficiently, ensuring seamless guest experience.
• Maintain accurate records and perform data entry tasks as required.
• Collaborate with other departments to ensure excellent guest satisfaction.

Requirements:

• High school diploma or equivalent; degree in hospitality management preferred.
• Minimum 1 year of experience in a customer-facing role, preferably in the hospitality industry.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems, including hotel management software.
• Fluency in English is mandatory; knowledge of other languages an asset.

Benefits:

• Competitive salary range: ₹7,00,000 - ₹8,00,000 per month.
• Reimbursement for cell phone usage, health insurance, and provident fund benefits.
• Performance bonus, quarterly bonus, and shift allowance.