CMDB Data Governance Expert

2 weeks ago


Bengaluru, Karnataka, India JLL Full time

JLL is shaping the future of real estate

We are committed to hiring talented people and empowering them to thrive in a brighter way. Our team is shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

Responsibilities:

  • Develop and implement data governance strategies for the CMDB to ensure data quality, integrity, and compliance with IT service management standards.
  • Establish and enforce data governance policies and procedures for the CMDB, ensuring alignment with industry best practices and organizational requirements.
  • Collaborate with IT teams and key stakeholders to define data ownership, data classification, and data lifecycle management for the CMDB.
  • Design and enforce data standards, naming conventions, and data classification schemes specific to the CMDB.
  • Develop and maintain CMDB data governance frameworks and controls, including access controls and change management processes.
  • Conduct regular audits of CMDB data to identify discrepancies, inaccuracies, or data quality issues, and develop corrective action plans.
  • Work closely with IT service management teams to ensure the CMDB supports efficient incident, problem, change, and configuration management processes.
  • Provide guidance and support to IT teams and stakeholders for CMDB data governance-related initiatives, such as data integration, data normalization, and data mapping.
  • Develop and deliver training programs to enhance CMDB data governance awareness and compliance across the organization.
  • Stay updated on industry trends, emerging technologies, and best practices related to CMDB data governance.

Requirements:

  • Previous experience (3-5 years) in CMDB management, data governance, or IT service management.
  • In-depth knowledge of CMDB concepts and data governance principles.
  • Familiarity with IT service management frameworks, such as ITIL or similar.
  • Experience in developing and implementing data governance strategies and frameworks specifically for CMDBs.
  • Proficiency in using CMDB tools and technologies (e.g., ServiceNow, BMC Remedy, or similar).
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • Attention to detail and ability to work in a fast-paced environment.
  • Ability to deal with a rapidly changing infrastructure and requirements.
  • Relevant certifications, such as ITIL Foundation or CMDB Implementation Specialist, are desirable.


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