Highly Skilled Site Reliability Engineer

We're pushing the boundaries of what's possible in software development. Our Mass Customization Platform is a modular, multi-tenant service that enables our businesses to choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to introduce new products, reach customers, and track orders.

Cimpress generates over $3B in revenue through customized print products, signage, apparel, packaging, and more. As a National Pen brand, Pens.com provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories.

The Site Reliability Engineer will be responsible for ensuring the reliability, scalability, and performance of mission-critical systems. You will work closely with development and operations teams to build and maintain infrastructure, improve system reliability, and automate processes wherever possible.

Key responsibilities include:

• Monitoring & Altering: Implement and maintain monitoring tools and dashboards for system health, performance, and capacity planning.
• Automation: Develop and implement automation for repetitive tasks, including deployments, scaling, and maintenance, to reduce manual intervention.
• Incident Management: Respond to incidents, lead post-incident analysis, and drive efforts to prevent recurrences through detailed root cause analysis.
• Performance Optimization: Identify and resolve performance bottlenecks in infrastructure, databases, applications, and networking.
• System Design & Architecture: Collaborate with development teams to design systems that are highly scalable, fault-tolerant, and optimized for performance and cost.
• CI/CD Pipelines: Build and maintain CI/CD pipelines to automate deployments and improve delivery cycles.
• Disaster Recovery: Develop and maintain disaster recovery plans, ensuring that systems are resilient and capable of fast recovery.
• Capacity Planning: Monitor and forecast resource utilization and implement cost-effective scaling strategies.
• Security & Compliance: Ensure that all systems meet or exceed security and compliance requirements.

Required Skills and Qualifications:

• Experience: 3-6 years in a Site Reliability Engineer, DevOps, or Infrastructure role.
• Programming Languages: Proficiency in one or more scripting languages (Python, NodeJS, Bash, etc.)
• Cloud Platforms: Hands-on experience with AWS cloud platforms.
• Infrastructure as Code: Proficiency with tools like Terraform, Ansible, or CloudFormation.
• Problem Solving Skills: Ability to analyze complex systems, diagnose issues, and drive improvements.
• Technical Communication: Excellent communication skills and the ability to collaborate across teams.

Benefits:

• Award-winning culture
• Flexible working hours
• Diverse and inclusive team

Why Choose Us?

We're a company that values innovation, collaboration, and perpetual exposure to what's next. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity Employer:

We're an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations.