
Strategic IT Service Management Professional
2 days ago
**Senior IT Service Management Trainer Position**
The organization is seeking a seasoned IT Service Management (ITSM) professional with over 10+ years of experience in managing IT service delivery, process governance, and continual improvement.
This role is designed for a professional who will oversee ITSM practices, train, mentor, and develop fresh graduates entering the IT services field.
Key Responsibilities:
- Designed and delivered structured training programs on ITSM principles, ITIL practices, and service delivery models.
- Mentored and coached fresh graduates on incident management, problem management, change management, release management, and service request management.
- Provided hands-on training in ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management.
- Reviewed trainee work in ticket handling, escalation processes, and SLA adherence.
- Guided graduates in understanding service strategy, service design, service transition, service operations, and continual improvement.
This role requires expertise in ITIL frameworks, service delivery models, and enterprise ITSM tools. The ideal candidate will foster a learning environment that builds the next generation of IT service professionals.
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