EdTech Operations Specialist

2 days ago


Mangalore, Karnataka, India beBeeEscalations Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

About this role

We are looking for a skilled Escalations Manager to join our team. The ideal candidate will have experience in call escalations and be able to handle high-pressure situations with empathy, clarity, and professionalism.

Key responsibilities include:

  • Analyzing root causes of issues and implementing preventive measures
  • Collaborating closely with sales, delivery, tech, and support teams to ensure fast resolution
  • Maintaining escalation metrics and generating reports
  • Building and maintaining a knowledge base of common issues and best practices
  • Monitoring SLAs and ensuring adherence to resolution timelines

The desired candidate profile includes:

  • 2–4 years of experience in call escalations in the EdTech industry
  • Strong communication and conflict-resolution skills
  • Ability to multitask and manage time effectively under pressure
  • Proficiency in tools like Excel, CRM platforms, and ticketing systems
  • Analytical mindset with a strong customer-first approach

Requirements include a Bachelor's Degree, with an MBA or PGDM being a plus. Salary will be based on your last drawn CTC with a standard hike, aligned with company policy and experience.

We look forward to hearing from you.



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