Senior Technical Solutions Expert

5 days ago

Jamnagar, Gujarat, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a highly skilled professional to join our team in a technical support role. As a key member, you will provide expert assistance and problem resolution related to complex software applications.

The ideal candidate will have strong analytical skills, excellent customer service abilities, and the ability to work effectively in a fast-paced environment.

  • Skillfully diagnose, troubleshoot, and resolve complex Application issues related to our software.
  • Provide timely and effective assistance to end-users experiencing problems with malfunctioning equipment or software.
Key Responsibilities
  • Deliver exceptional technical support and application problem resolution services to customers and partners worldwide.
  • Document and verify reported problems, utilizing available tools, resources, and documentation to ensure efficient issue resolution.
  • Collaborate with additional resources when necessary to achieve optimal results.
  • Log/report issues on our CRM system, providing clear and consistent communication to customers, peers, and other teams.
  • Determine issue priority based on urgency and business impact.
  • Close issues by providing swift resolutions and documenting technical analysis and root cause where applicable.
Required Skills and Qualifications
  • Mandatory hands-on experience in networking, CentOS Linux, and Windows OS.
  • Hands-on experience in at least two of the following technologies: Contact Center Technologies, Application Support, Telephony, SIP, XML scripting, Object Oriented Programming.
  • Secondary - Nice to have/Optional Skills:
    • VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, demonstrated ability to learn complex software tools quickly.
    • Strong customer service, problem solving, documentation, and teamwork skills.
    • Contributes to team effort by accomplishing related tasks as needed.
    • Having good logical reasoning, analytical skills, thriving to learn and engage in additional responsibilities whenever needed.
    • Strong customer communication skills (verbal and written).
    • Cloud technologies – AWS and/or Google knowledge will be an added advantage.
    • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).
Work Requirements
  • Ability to work in a technical and fast-paced environment.
  • Ability to meet Key Performance Indicators on a regular basis.
  • Flexibility to work hours outside of normal shift, to meet customer needs.
  • Flexibility to work during weekends.
  • Technical Certifications and second or third language a plus but not mandatory.

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