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Dedicated IT Support Specialist

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000
IT Support Professional

The role of an IT Support Professional entails comprehensive support across the entire spectrum of IT infrastructure, encompassing end-user assistance, network administration, servers, and IT systems. This position is broader than desktop support, ensuring seamless business continuity through proactive monitoring, troubleshooting, and IT service management.

Key Responsibilities
  • Provide technical support for desktops, laptops, mobile devices, and enterprise applications.
  • Monitor and maintain IT infrastructure (servers, storage, networks).
  • Handle user requests and incidents via the IT helpdesk/ticketing system.
  • Administer user accounts, email systems, and security groups in Active Directory/Office 365.
  • Troubleshoot network connectivity and system access issues.
  • Assist in IT projects (cloud migration, system upgrades, security enhancements).
  • Collaborate with vendors and external providers for IT services and escalations.
Required Skills and Qualifications
  • 1–3 years of experience in IT support/infrastructure.
  • Knowledge of Windows/Linux servers, virtualization, and cloud platforms.
  • Strong understanding of networking (LAN/WAN, DNS, DHCP).
  • Good analytical, troubleshooting, and customer service skills.
Benefits and Opportunities

As an IT Support Professional, you will have the opportunity to develop your skills and expertise in a dynamic and challenging environment. You will be part of a team that is dedicated to delivering exceptional IT services and supporting the organization's strategic objectives.

You will work closely with other departments to ensure seamless integration of IT services and identify opportunities for process improvement. Your contributions will have a direct impact on the organization's success and growth.