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AGM - Area Retail Lead

2 months ago


Ludhiana, Punjab, India Vodafone Idea Limited Full time

Job Title: AGM - Area Retail Lead

Job Summary: We are seeking an experienced AGM - Area Retail Lead to drive customer-first initiatives and core business growth in our postpaid segment.

Key Responsibilities:

  • Drive customer-first agenda, focusing on unmatched customer experiences.
  • Drive core business by winning in the market place, focusing on revenue metrics and churn reduction.
  • Leverage footprint leadership and engaged channels to deliver healthy and profitable stores, focusing on cost, productivity, and internal business processes.
  • Deliver big bets for driving future growth, strategic thrust areas.

Requirements:

  • Champion TNPS @ Retail to make it a way of life in the Zone.
  • Liaise with Circle team to gain TNPS insights and make corrections @ Stores - TNPS.
  • Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets.
  • Implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets.
  • Focus on Value (Acquisition & Upsell) points as per Zonal expansion plan interventions for enhancing productivity store which will drive business.

Education and Experience: Bachelors/MBA with 8-10 years of experience.