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1 week ago
Job Title: Assistant Manager
Key Responsibilities:- ">Manage the Order to Cash (O2C) process including billing, collections, and dispute resolution.
- Ensure accurate and timely invoicing as per Service Level Agreements (SLAs), with all supporting documentation.
- Review client contracts to prevent any discrepancies in invoicing.
- Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
- Communicate with clients via email and phone for collection of overdue payments.
- Record customer feedback and facilitate prompt resolution.
- Coordinate with internal teams (Sales, Operations, Tax) for timely issue resolution.
- Ensure achievement of team Key Performance Indicators (KPIs) and individual deliverables.
- Monitor and manage collections in line with contract Turnaround Times (TATs).
- Generate accurate and timely reports for collections.
- Raise payment release requests to Treasury for salary disbursements to associates.
- Conduct client visits as required.
- Identify and escalate high-risk accounts to management.
- Drive continuous process improvements and best practices.
- Prepare monthly and quarterly management reports.
- Maintain accurate records of invoices, payments, and related correspondence.
- Graduate in Commerce. Master of Business Administration (MBA) Finance will be preferable.
- Proficient in MS Office applications, especially in MS Excel.
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