Leading Fraud Quality Improvement Specialist

1 day ago

Bengaluru, Karnataka, India beBeefraudquality Full time ₹ 1,15,20,000 - ₹ 2,16,00,000
Job Opportunity

We are seeking a skilled Fraud Quality Associate to play a critical role in ensuring the quality of our Risk operations.

The ideal candidate will have a keen eye for detail, be obsessed with quality processes and outcomes, and value efficiency. They will be responsible for conducting quality audits, providing oversight and maintenance of the process to measure and improve the quality of our Risk vertical, and identifying areas for improvement.

Key Responsibilities:

  • Conduct thorough evaluations of Risk [Fraud Operations] review cases
  • Oversee and refine Quality evaluation plans in accordance with applicable policies and procedures for Risk program at Gainsight Software Private Limited
  • Draft and circulate detailed monthly QA reports outlining the QA scores and trends observed, clearly articulating any issues noted and remedial actions to be taken
  • Work collaboratively with senior Risk stakeholders to formulate remediation action items and ensure timely compliance with associated action plans

Requirements:

  • Minimum 4 years of experience across quality assurance and/or controls testing within a Risk environment
  • Quality metrics development experience
  • Ability to manage multiple projects simultaneously with minimal supervision
  • Excellent analytical and communication skills
  • Experience working in a fast-moving operational environment and navigating ambiguity

Preferred Qualifications:

  • Knowledge in payments and the fintech industry
  • Familiarity with SQL and ability to use template or premade SQL queries as part of investigations

Work Environment:

Gainsight Software Private Limited is committed to creating a flexible work environment that allows employees to balance their work and personal life. We expect our employees to spend at least 50% of their time in a given month in their local office or with users. This expectation may vary depending on the role, team, and location.

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