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Delivering Exceptional Customer Experiences
3 weeks ago
We are seeking a highly motivated and detail-oriented Customer Experience intern to join our team. The ideal candidate will have excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
In this role, you will be responsible for tracking and managing customer experience, including proactive communication through calls, surveys, and WhatsApp. You will work cross-departmentally and on cross-functional projects to improve customer purchase and delivery experience. Your strong problem-solving skills and attention to detail will enable you to answer customer queries and tune into the customer's voice.
As a key member of our team, you will contribute to creating an outstanding customer experience that drives business growth and customer loyalty. If you are passionate about customer service, have a knack for problem-solving, and enjoy working in a fast-paced environment, we would love to hear from you
Requirements- Pursuing a bachelor's or master's degree from a reputable university
- Proficiency in Excel, analytics, and web tools for consumer engagement
- Excellent communication and interpersonal skills
- Fluency in English is a must
- Problem-solving abilities and attention to detail
- Ability to work collaboratively
- Interest in FMCG and kids' nutrition is a plus
- Ability to work in a fast-paced startup environment and manage multiple tasks
Flexibility to work in shifts, including weekends and holidays as per customer queries.
